Privacy Policy

At ketaxaoqeax, we collect information that helps us provide better financial education services to our users in Malaysia and beyond. The types of information we gather fall into several categories, each serving specific purposes in enhancing your learning experience.

We collect this information through various methods including direct submissions, automated technologies, and third-party integrations. When you interact with our educational content, participate in webinars, or download resources, we may gather data about your engagement patterns to improve our offerings.

Your information serves multiple purposes in our commitment to providing excellent financial education services. We use collected data responsibly and only for legitimate business purposes that benefit your learning journey.

• Delivering personalized financial education content and learning recommendations
• Processing registrations for courses, webinars, and educational programs
• Sending important updates about your learning progress and new educational opportunities
• Providing customer support and responding to your inquiries promptly
• Improving our platform's functionality and user experience based on usage patterns
• Conducting educational research to enhance our course offerings
• Ensuring platform security and preventing fraudulent activities
• Complying with legal obligations and regulatory requirements in Malaysia

We analyze usage patterns to understand which educational resources are most valuable to our users, helping us create more effective financial literacy programs. This analysis never involves sharing your personal information with third parties without your explicit consent.

ketaxaoqeax takes a conservative approach to information sharing. We never sell your personal information to third parties, and we only share data in specific circumstances that directly benefit your educational experience or fulfill legal requirements.

When We Share Information

• With educational partners who help deliver course content, but only the minimum necessary information
• With service providers who assist in platform operations, under strict confidentiality agreements
• When required by Malaysian law or valid legal process
• To protect our rights, property, or safety, or that of our users
• With your explicit consent for specific purposes

Third-Party Services

We work with carefully selected third-party services to enhance your learning experience. These include payment processors, email service providers, and analytics tools. Each partner is bound by strict data protection agreements and can only use your information for specified purposes.

Our educational content delivery network may involve partners in different regions, but we ensure all partners maintain the same high standards of data protection that we uphold.

Protecting your personal information is a top priority. We've implemented comprehensive security measures that meet international standards and exceed Malaysian regulatory requirements for data protection.

Our technical team regularly updates security protocols to address emerging threats. We monitor our systems 24/7 and have incident response procedures in place to quickly address any potential security issues.

While we implement strong security measures, we also encourage users to protect their accounts by using strong passwords and keeping their login credentials confidential.

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. Our retention periods vary depending on the type of information and its purpose.

When retention periods expire, we securely delete or anonymize your information using industry-standard data destruction methods. You can request early deletion of your data, though this may affect our ability to provide certain services.

While ketaxaoqeax operates primarily in Malaysia, some of our service providers and partners may process your information in other countries. We ensure all international transfers meet strict data protection standards.

When we transfer your information internationally, we use appropriate safeguards such as standard contractual clauses, adequacy decisions, or certification schemes to ensure your data receives the same level of protection as in Malaysia.

We regularly review our international partners and data flows to ensure continued compliance with evolving privacy regulations and maintain the highest standards of data protection.

Our website uses cookies and similar technologies to enhance your browsing experience and understand how you interact with our educational content. These technologies help us provide personalized learning recommendations and improve our platform's functionality.

Types of Cookies We Use

• Essential cookies that enable basic website functionality and security
• Performance cookies that help us understand how visitors use our site
• Functional cookies that remember your preferences and settings
• Analytical cookies that provide insights into user behavior and content effectiveness

You can control cookie settings through your browser preferences, though disabling certain cookies may affect your ability to use some features of our platform. We provide clear information about cookie usage and obtain consent where required.

Our financial education services are designed for adults and individuals over 18 years old. We do not knowingly collect personal information from children under 18 without parental consent.

If we discover that we have collected information from a child under 18 without proper consent, we will delete that information immediately. Parents who believe their child has provided information to us should contact us using the details provided below.

For educational programs that may be suitable for younger learners, we work with parents and guardians to ensure appropriate consent and supervision throughout the learning process.

We periodically update this privacy policy to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we'll notify you through email or prominent notices on our website.

We encourage you to review this policy regularly to stay informed about how we protect your information. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.

Continued use of our services after policy changes indicates your acceptance of the updated terms. If you disagree with changes, you may discontinue using our services or contact us to discuss your concerns.